AVR Airport Van Rental - Sacramento in Sacramento, California

Upon reserving a van online, I immediately called to confirm. During that call I inquired about a AAA discount. The representative told me to bring in my AAA card at pick up and I would receive the discount. When I arrived to pick up the van I was told I could not receive the AAA discount because I reserved through a third party, and was told that I should have called their office directly instead of the customer service center. I was also told that the mileage was in fact not unlimited (even though it was advertised as unlimited). The woman at the front said she overlooked my reservation somehow, so I did not receive a confirmation call, which is when this information is discussed. This woman was very rude, unprofessional and argumentative throughout the two interactions I had with her. She seemed more focused on proving me wrong. Her manager was apologetic about the situation. But in the end the AAA discount was not honored and I left feeling caught up in a bait and switch and under valued as a customer. I rented the van for 9 days, spent hundreds, the least they could do is honor a discount that would not have impacted their business. Be careful if you rent from them, make sure that you don't rent through a third party, because they take no responsibility for the companies that sell their services. The amount of money that the discount would have saved me is not even worth the time it took to write this review. It's the principle of the situation.

Shady, shady, shady. Stay away. This rental agency is located 12-15 mins AWAY from the actual airport. I am not sure why the airport has ties with them.. Rented a car from here and every kind of "upgrade" insurance add -on was offered. After refusing them all, the guy kept pressing on and on about it. I already said "no" so why do you keep asking me? The car I rented looked as though it was a bought from an in-pound lot.. I was told I had to bring back a gas receipt to show that I did fill it up because I refused to pay for their over-priced gas package. The shuttle driver was nice and polite but everything else was deplorable. Do you self a favor and rent from the other car rent places...